Privacy Policy — crickexn

01 Data We Collect

crickexn collects personal data from players in Bangladesh and other eligible jurisdictions in order to operate the platform, process financial transactions, verify player identity, and maintain a safe and compliant gaming environment. We collect only the data that is genuinely necessary for these purposes and do not engage in speculative or excessive data collection.

The categories of personal data we collect are set out in the table below, together with the source from which each category is obtained and the lawful basis on which we process it.

1.1 Data We Do Not Collect

crickexn does not knowingly collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, trade union membership, biometric data (other than facial verification images submitted for KYC purposes), or health data. We do not collect financial data beyond what is necessary to process deposits and withdrawals and to comply with anti-money laundering obligations.

1.2 Data from Minors

crickexn strictly prohibits use of the platform by anyone under the age of 18. We do not knowingly collect personal data from individuals under 18. If we discover that data has been collected from a minor, we will immediately delete that data and permanently close the associated account. If you believe a minor has provided us with their personal data, please contact us at support@crickexn without delay.

02 How We Use Your Data

crickexn processes your personal data only for the specific purposes described in this policy. We do not use your data for any purpose that is incompatible with the original reason for which it was collected. The primary purposes for which we use your data are as follows:

• Account management: To create and maintain your crickexn player account, verify your identity, and process your registrations, deposits, bets, and withdrawal requests;
• Payment processing: To transmit payment instructions to our third-party payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and to reconcile transaction records;
• KYC and fraud prevention: To verify your identity in compliance with anti-money laundering (AML) obligations and to detect, investigate, and prevent fraudulent activity, bonus abuse, or match fixing;
• Customer support: To respond to your enquiries, complaints, and support requests submitted via live chat or email;
• Responsible gaming: To monitor your betting and gaming activity for indicators of problem gambling behaviour and, where appropriate, to apply deposit limits, time-outs, or self-exclusion measures;
• Service improvement: To analyse usage patterns across the platform in aggregate form in order to improve the user experience, optimise game performance, and develop new features;
• Marketing communications: To send you promotional offers, bonus notifications, and updates about crickexn — but only where you have provided your explicit consent to receive marketing communications. You may withdraw consent at any time via your account settings or by contacting support;
• Legal compliance: To comply with applicable laws, regulations, and lawful requests from competent authorities.

2.1 Automated Decision-Making

crickexn uses automated systems to flag accounts for review where unusual activity is detected — for example, rapid sequential deposits across multiple payment methods, abnormal betting patterns, or IP address inconsistencies. These automated flags do not result in automatic account closure; they trigger a manual review by the crickexn compliance team. You have the right to request human review of any decision that materially affects your account.

2.2 Profiling

We may use aggregated and anonymised usage data to build general profiles of player behaviour for the purpose of personalising your experience on crickexn — for example, showing you promotions relevant to cricket during BPL season, or highlighting live casino tables that match your historical preferences. This profiling does not involve decisions that produce legal or similarly significant effects on you as an individual.

03 Data Sharing & Disclosure

crickexn does not sell your personal data to third parties. We do not share your personal data with advertisers, data brokers, or any commercial third party for their own marketing purposes. We share your data only in the following circumstances and only to the extent strictly necessary for the stated purpose:

3.1 Payment Processors

In order to process your deposits and withdrawals, we share the minimum necessary financial and identity data with our payment processing partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These partners are contractually bound to process your data solely for the purpose of completing your transaction and are prohibited from using it for any other purpose.

3.2 Identity Verification Providers

crickexn works with third-party KYC verification providers to authenticate identity documents submitted by players during account verification. These providers process your identity documents (NID, passport, selfie) under strict data processing agreements and are not permitted to retain your data beyond the period required to complete verification.

3.3 Game Providers

When you play live casino games or slots on crickexn, your session data (account reference, stake amounts, game outcomes) is transmitted to the relevant game studio — including Pragmatic Play, Evolution Gaming, Spribe, Microgaming, Ezugi, and others — for the purpose of rendering and recording the game session. These providers do not receive your full identity data; they receive only a pseudonymous account reference and game-related session data.

3.4 Legal and Regulatory Disclosure

crickexn may disclose your personal data to competent law enforcement authorities, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the safety, rights, or property of crickexn, its players, or third parties. We will notify you of any such disclosure where we are legally permitted to do so.

3.5 Business Transfers

In the event that crickexn undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data following the transfer, and you will have the opportunity to request deletion of your data if you do not wish it to be transferred.

04 Cookies & Tracking

crickexn uses cookies and similar tracking technologies on the platform to ensure proper functionality, remember your session and preferences, analyse usage patterns, and deliver a personalised experience. This section explains what types of cookies we use and how you can manage your cookie preferences.

4.1 Types of Cookies Used

4.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Most modern browsers — including Chrome, Firefox, Samsung Internet, and Opera (all commonly used in Bangladesh) — allow you to view, delete, and block cookies on a per-site basis. Please note that disabling essential or security cookies will impair your ability to log in to and use the crickexn platform.

4.3 Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal that can be transmitted to websites as an indication that you do not wish to be tracked. crickexn acknowledges DNT signals and honours them with respect to non-essential analytical cookies. Essential and security cookies remain active regardless of DNT status to protect the integrity of your account.

05 Data Retention

crickexn retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations. The retention periods applicable to each category of personal data are summarised below:

Once a retention period has elapsed and there is no legal basis requiring continued storage, crickexn will securely delete or anonymise the relevant data. Anonymised data — from which no individual can be identified — may be retained indefinitely for statistical and analytical purposes.

06 Your Privacy Rights

As a player on crickexn, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, contact the crickexn Data Protection team at support@crickexn. We will respond to all valid requests within 30 days of receipt.

6.1 Identity Verification for Rights Requests

To protect your data from unauthorised access, crickexn will verify your identity before processing any data rights request. You will be asked to confirm your registered email address and mobile number, and may be asked to provide a copy of your identity document. This verification step is a security measure and does not affect your right to submit a request.

6.2 Limitations on Erasure

The right to erasure is not absolute. crickexn may decline or partially fulfil an erasure request where we are legally required to retain the data — for example, financial transaction records that must be retained for a statutory period, or self-exclusion records maintained for responsible gaming purposes. In such cases, we will inform you of the specific reason why full erasure is not possible and confirm the data that has been deleted.

07 Data Security

crickexn takes the security of your personal data seriously. We implement a combination of technical, organisational, and procedural safeguards to protect your data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures in place include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the crickexn platform;
• Encrypted storage of sensitive personal and financial data at rest, using industry-standard encryption algorithms;
• Access controls that restrict internal access to personal data on a strict need-to-know basis — only authorised personnel whose job functions require access to specific data categories are granted that access;
• Two-factor authentication (2FA) available to all players to protect account access;
• Regular security audits and penetration testing conducted by independent third-party security specialists;
• Fraud detection systems that monitor account activity in real time for signs of unauthorised access or unusual transaction behaviour;
• Staff training on data protection principles and security best practices, conducted on a regular basis for all crickexn personnel with access to player data.

7.1 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, crickexn will notify affected players without undue delay and, in any case, within 72 hours of becoming aware of the breach. Notification will be sent to your registered email address and will include: a description of the nature of the breach, the categories of data affected, the likely consequences, and the steps crickexn is taking to address the breach and mitigate its effects.

7.2 Your Responsibility

While crickexn implements robust security measures, you also play an important role in keeping your account secure. You are responsible for keeping your login credentials confidential, using a strong and unique password, enabling 2FA, and logging out of your account when using shared or public devices. If you suspect that your account has been accessed without your authorisation, contact the crickexn support team immediately via live chat or at support@crickexn.

08 Contact & DPO

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way crickexn handles your personal data, you are welcome to contact us at any time using the details below. All privacy-related enquiries are handled by the crickexn Data Protection team, which operates in Bangladesh Standard Time (BST, UTC+6).

• Email: support@crickexn — please include "Privacy Request" in the subject line;
• Live Chat: Available 24 hours a day, 7 days a week from within your crickexn account;
• Response time: We aim to acknowledge all privacy enquiries within 2 business days and to provide a full response within 30 calendar days.

8.1 Policy Updates

crickexn reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When a material change is made to this policy, registered players will be notified by email or by an in-platform notification on their next login. The "Last updated" date at the top of this page reflects when the most recent revision was made. We encourage you to review this policy periodically.

8.2 Governing Language

This Privacy Policy is published in English. The English-language version is the authoritative version and shall prevail in the event of any inconsistency, ambiguity, or dispute regarding interpretation. crickexn is committed to ensuring that this policy remains readable and accessible to all players in Bangladesh who use the platform in English.