Responsible Gaming at crickexn

01 Our Commitment to Responsible Gaming

crickexn is Bangladesh's leading online casino and sports betting platform, and with that position comes a genuine responsibility to the players and communities we serve. We believe that gambling should be an enjoyable leisure activity — entertaining, exciting, and entirely under your control. When it stops being those things, it becomes a problem, and crickexn takes that seriously.

Our responsible gaming framework is built on four core principles: prevention, awareness, intervention, and support. We work proactively to prevent problem gambling before it develops, raise awareness of the risks associated with excessive gambling, intervene early when our monitoring systems detect concerning patterns, and provide meaningful support to any player who is struggling.

Responsible gaming at crickexn is not a compliance checkbox — it is an operational priority. Our platform team, customer support agents, and compliance officers all receive training in responsible gaming practices so they can respond appropriately and empathetically when a player reaches out for help or shows signs of distress.

02 Age Restriction & Verification

crickexn strictly enforces an 18+ age restriction across all products and services on the platform. Gambling is illegal for individuals under the age of 18, and crickexn will not knowingly allow any minor to register, deposit funds, or place bets on the platform. This rule applies to all players in Bangladesh without exception.

Age Verification Process

During registration, all players are required to confirm that they are 18 years of age or older. Additionally, crickexn conducts Know Your Customer (KYC) verification checks on all accounts before processing withdrawals or when account activity triggers a review. KYC verification requires players to submit a valid government-issued identity document — such as a Bangladesh National ID (NID) card or passport — confirming their date of birth.

Any account found to belong to a player under the age of 18 will be immediately suspended, all funds held in the account will be frozen pending review, and the matter will be escalated to our compliance team. In such cases, any winnings will be void and the original deposit amount may be returned to the payment method of origin at the discretion of crickexn.

Protecting Minors in Your Household

If you share a device with younger family members, we strongly encourage you to use parental control software and to ensure that your crickexn login credentials are never accessible to minors. Always log out of your account when not in use, and never share your password with anyone — including family members.

03 Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who develop a gambling problem do not realise it until the effects on their finances, relationships, and mental health have already become significant. Being aware of the warning signs — in yourself or in someone you care about — is the first step toward getting help.

The following are common warning signs that gambling may have become a problem rather than a form of entertainment:

• Spending more money on gambling than you originally planned or can afford
• Chasing losses by placing larger or more frequent bets to try to win back money
• Feeling restless, irritable, or anxious when not gambling
• Lying to family members or friends about how much you gamble or how much you have lost
• Gambling to escape from stress, anxiety, depression, or other negative emotions
• Neglecting work, study, family obligations, or personal health due to gambling
• Borrowing money, selling possessions, or taking loans to fund gambling activity
• Repeatedly trying to cut back on gambling but being unable to do so
• Thinking about gambling constantly — planning next sessions, reliving past wins or losses
• Feeling guilt, shame, or regret after a gambling session

04 Self-Assessment

The following self-assessment questions are designed to help you reflect honestly on your gambling habits. Answer each question as truthfully as you can. If you answer "yes" to three or more of these questions, we strongly encourage you to take advantage of the player protection tools on crickexn and to consider speaking with a professional gambling support service.

This self-assessment is for informational purposes only and is not a clinical diagnostic tool. If you have concerns about your gambling behaviour, please contact a qualified gambling support professional.

05 Player Protection Tools

crickexn provides a comprehensive suite of player protection tools that you can activate directly from your account dashboard. These tools are designed to give you meaningful control over your gambling activity and to act as a safety net when you feel your play is becoming excessive. All tools are available free of charge to every registered player.

How to Activate a Tool

All player protection tools are accessible from the Responsible Gaming section of your crickexn account dashboard. Log in to your account, navigate to Account Settings, and select Responsible Gaming. From there, you can set, adjust, or activate any of the tools listed above. If you need assistance activating a tool, our 24/7 support team is available via live chat to guide you through the process.

06 Self-Exclusion

Self-exclusion is the most powerful player protection tool available on crickexn. It is designed for players who recognise that they have lost control of their gambling and need a complete, enforced break from the platform. Self-exclusion is a serious and permanent measure — it is not a temporary time-out.

What Self-Exclusion Means

When you request self-exclusion, your crickexn account will be permanently closed and locked. All active sessions will be immediately terminated. Any promotional or marketing communications from crickexn will be stopped. Your account details will be flagged so that any attempt to register a new account using the same identity information — including your NID, email address, or mobile number — will be detected and blocked.

Duration of Self-Exclusion

crickexn offers the following self-exclusion durations:

• 6 months — minimum self-exclusion period
• 1 year
• 3 years
• 5 years
• Permanent — indefinite self-exclusion with no option to return

At the end of a fixed-term self-exclusion period, your account will not be automatically reopened. You must contact crickexn support to request reinstatement, and a mandatory 7-day reflection period will apply before any reinstatement is processed. During that 7-day period, you may cancel the reinstatement request at any time at no penalty.

How to Request Self-Exclusion

You can request self-exclusion in any of the following ways:

• Via the Responsible Gaming section of your account dashboard — select "Self-Exclusion" and follow the on-screen steps;
• Via live chat — our support agents are trained to process self-exclusion requests immediately, 24 hours a day;
• Via email to support@crickexn — include "Self-Exclusion Request" in the subject line, your registered email address, and the exclusion duration you are requesting.

Funds in Your Account at the Time of Self-Exclusion

Any remaining balance in your crickexn account at the time of self-exclusion will be returned to you via your registered withdrawal method (bKash, Nagad, Rocket, or bank transfer). The withdrawal will be processed within 5 business days of your self-exclusion request being confirmed. Any active bonuses or bonus balances will be forfeited at the time of self-exclusion.

07 Support Resources

If you feel that gambling is negatively affecting your life — financially, emotionally, or in your relationships — professional help is available. Speaking to a trained counsellor is a sign of strength, not weakness. The following organisations offer confidential support and guidance to individuals affected by problem gambling:

In addition to these external organisations, crickexn maintains a dedicated responsible gaming support channel staffed by trained agents who can help you activate account restrictions, discuss your options, or simply listen without judgment. You do not need to be in crisis to reach out — if something feels off about your gambling habits, early conversations are always better than waiting.

08 Contact Our Responsible Gaming Team

Our responsible gaming team is available around the clock to assist you. Whether you want to set up account limits, request a time-out, initiate a self-exclusion, or simply talk through your concerns, we are here to help — without judgment and with complete confidentiality.

crickexn operates across all of Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Cox's Bazar, our support team is equally accessible to you at all times. There is no geographic restriction on accessing responsible gaming support.